A discussion about business and marketing communications (or marcom).

Now I would not be me if I did not inform Best Buy’s corporate office of the kind of service that customers are getting from their management and employees in the field.  I’m curious as to what they think or how they would react to the same kind of treatment.  I think I’ll wager my Pez and say that they will not respond.  I feel that strongly about it!!What do you think?  Let me give you the grand total of the cost of poor customer service to me---$638.61.  I didn’t even add the cost of my time and the money it cost me in gas going back and forth to the store.  Oh yea, Agent Al-bataa said that he included a complimentary system check because I had had a rough go of it.  I am going to send plenty of documentation and receipts to their corporate office, so do I have any takers on my Pez?