A discussion about business and marketing communications (or marcom).

Here is the latest on my situation with Best Buy’s customer service.  I told you about my shopping spree to Best Buy and how wonderful Brandon, our sales representative was, well, the Geek Squad spoiled all of that.  I was so excited about becoming a techie, I commissioned the Geek Squad to connect a wireless network with my two computers.  Check out ‘Failure to Follow-up Overshadows Good Customer Service’ to get the details.  Because of the follow-up experience, the great customer service from Brandon is null and void.  So I complained enough that they offered to check out my hard drive at no charge and found that it was “kaput” as agent Al-bataa said.  They sold me a new hard drive and charged me to install it.  They then told me there would be an additional charge to install an operating system.  I’m going to write the corporate office and see how their customer service skills are.  Needless to say, I’m not shopping there again.