When I was a radio host, one of the techniques I taught myself was to always smile when I was on air so as to project a certain tone going out over the airwaves. No one could see me, but at the same time they could hear what I wasn’t saying if I didn’t have that smile on my face, keeping in mind that I was always within context. My point is whether you are seen or just heard, an impression is being formed by whom ever you are communicating with. How much more so a person greeting your customers should be well trained in meeting, greeting, proper small talk and general aspects of socializing when doing business. It was obvious to me that the offshore customer service reps who hung up on me did not do so because I was rude, but because my issue did not fit into their script and their inability to communicate to me left them no other option. I simply dread the idea of having to call certain companies and deal with the customer service department, I’m not alone and that should not be.
Comment Preview