There is an old saying, “you can draw more flies with honey than with vinegar.” Having and maintaining an attitude of being sweet and kind is the only way to go. I know that we are in a fast paced world with a fast paced life and want everything now, but slowing it down with a smile and courtesy will make life easier for you and your customers. If your customer appears to be having a bad day, be extra kind; it will make your job easier and the bonus is a satisfied customer. “Y”, make sure that you are up-to-date on your companies policies and how they do business. Create the best first impression you can by providing the best possible customer service you can. Make it your challenge to turn your next “cranky” customer into a “cheerful” repeat customer.
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