For some reason I keep having these unfortunate situations with customer service. (I think that I am really a nice understanding person, but effective communication is another pet peeve of mine) I shared with you my customer service dilemma with Best Buy and now with Dell. I may have touched on the fact that I received from Dell a laptop and other products that I had not ordered. I don’t know how it happened, but I was charged (to include finance charges on my Dell account) for the computer system that I did not order. I sent it back and they acknowledged receipt. Every time I call into customer service to try and resolve the issue, I speak with a foreigner that cannot help me because of the language barrier. My situation does not fall within their instruction manual script and they hang up on me and we have to start the process all over again with someone else that is obviously not American. What is the problem with businesses not providing or caring about the kind of customer service they are giving to their customers? Or is this the norm and I’m hoping it’s an exception?
Great post, I have had issues with Dell as well with their offshore support misunderstanding my issue. I this outsourcing makese sense and is economical which will help bring costs down for everyone, but it still has ways to go in terms of quality.
Posted by: Nat | September 12, 2006 5:08 PM | Permalink to Comment