In keeping with the theme of business etiquette and plain old good manners, I don’t understand why companies do not understand that good business etiquette should also be practiced in the department of customer service. I have never kept a diary or journal, but I feel like I should be writing dear diary, again today I had a bad experience with Dell’s customer service department!! Do companies not get the revelation that their ability to earn repeat business may be directly related to the customer service it provides. Poor customer service equals less dollars and sense, how do they not get this? Rather than using my blog as a platform to vent, I really want to help businesses get a reality check about customer service.
I too, am fed up with the lack of even basic customer service. From now on, anything I need to purchase gets the following course of action:
1. try to contact customer service.
a. how long to reach a human?
b. do they speak English?
c. where are they located?
2. If I am not pleased with any of the above, I look for another brand.
3. The best response gets my business.
Posted by: Glenn | July 1, 2008 9:04 AM | Permalink to Comment