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Sep13
Customer Service Reflects the Employees Attitude
I can recall several times trying to communicate with customer service persons and literally telling them that I was sorry that they were having a bad day.  If you are a customer service rep, regardless of what you are dealing with, don’t you owe it to people you are servicing the best possible attitude and job that you can do?  I am a firm believer that if you want to be successful at whatever you are endeavoring, you must challenge yourself to go the next level and be the best you can be and do the best you can do.  

 When I was in college I had a part-time job as a checker at Safeway.  I had no prior experience so after training; I desired to be as fast a checker as their fastest checker of 8 years.  I challenged myself and became the fastest checker, but I achieved greater success as a checker because I incorporated my social skills with my job and got a raise within 3 months.  Eventually I was fired because people would stand in long lines just to get an opportunity to talk with me while other checkers had no customers. By the way, their business increased also.   I know this is an extreme example and times have changed, but the basic fundamentals are the same.

 


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« Proper Manners Can be Heard and Seen | Main | Business Etiquette: Effective Voice Mail »

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