So what is the proper business phone etiquette? For starters, once you answer the call, listen to the caller’s concern, don’t interrupt, by allowing them to finish speaking will help you to better assist them. Secondly, avoid at all cost telling someone that you have to “transfer” them. Use encouraging words like “Let me connect you to Joe Blow who can take care of this for you”. And then make certain that Joe Blow is available and is the right person to handle the call. Before you connect the person to Joe Blow, give them Mr. Blows direct line, so if they are disconnected, they can call Mr. Blow back directly. Now, to take professionalism to the next level, give the caller your name and number in case they can’t get a hold of Joe Blow, that way you have provided good, if not great customer service. This will not only reflect well on you, but also on the company that you represent. A good rule of thumb is, “treat others the way you desire to be treated”.
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