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Sep30
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I am forever thinking outside of the box and encouraging you to do the same, so here goes. If you don’t have a company newsletter, now may be a good time to start one. Here’s why. Why not produce a company newsletter, not just any newsletter, but and effective newsletter that serves your needs and those of the people with whom you communicate--employees. Okay, now here is where the effectiveness comes in—include in this newsletter not only information that relays pertinent facts about your organization’s goals, but also employee award recognitions, outstanding performance recognition, comments of appreciation from management to employees and vice versa and last but not least, a page dedicated to employees where they can voice their opinions, discuss issues and make open and honest suggestions. Encourage them to participate, be positive, and creative. Allow the employees to develop this newsletter. I wonder what would happen to morale.
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Sep30
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One very effective way to communicate with employees is through a reward system. According to an article by Paul Sarvadi, “Every company needs a strategic reward system for employees that address these four areas: compensation, benefits, recognition and appreciation. The...
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Working with people mandates that you have effective communication skills period. People come from different backgrounds with all kinds of baggage from personal experiences in their past. So understanding how to communicate with people of all walks of life will...
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Most small to medium businesses fall short in the people issues department because they get so wrapped up in making the business a success. However, by not realizing that it’s the people that will help contribute to much of the...
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Sep29
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In the fast-paced competitive world of business today, who can afford the time to be loyal to anything other than doing business? Well, consider me your voice of reason telling you that you can’t afford not to be loyal to...
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When I was growing up, I remember going shopping with my grandmother and recalling how nice everyone was and how the employees greeted the customers coming in and going out of their business. There seemed to be a spirit of...
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I am so proud of the fact that I am “almost” a bona fide “techie”. Well, maybe not, but I can attest to the fact of how technology has made my work and life easier and more productive. So when...
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Have you taken the time to truly determine who your customer is? Before you jump into a marketing campaign, first take the time to do your research and identify who your customer would be? Who needs your product? Who will...
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One of the main reasons I prefer internet marketing is because the results are almost immediate. If you are one of those people who like instant gratification, internet marketing may be the way for you to go. Internet marketing also allows...
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Sep28
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I know I encourage you to always discover, exercise and demonstrate your creative side. Well now I’m going to encourage you to engage everyone in your business to be creative. Everyone can be creative and do something different that will...
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It is a misconception in the business industry that customer service does not matter-- WRONG!! Do you think that most people think that a customer service jobs are medial and doesn’t matter? Or, is the fact of the matter, companies...
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I have talked plenty about poor customer service, now I would like to address the root cause of why employees might not value your business and their job enough to put their best foot forward for you and your company. ...
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I came across this article by JoAnna Brandi, 9 Ways to Keep Employees Engaged. Since I’m always talking about customer service and how you can make it better in your business, I thought I would share this with you. She...
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If as a business owner or company, you have not given your employee’s the truth of the matter that good customer service is not just the management’s responsibility, but everyone’s responsibility, it’s time you gave them a reality check. However,...
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Sep27
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My partner and I were recently discussing marketing strategies that would increase profits in our business. One thing that we both agreed on was the fact that we definitely had to have multiple streams of income. And the one way...
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May be you think and feel like you are the chief cook and bottle washer, your plate needs sideboards and there’s not enough time in the day to finish your “to do” list let alone marketing your business. Well, I’m...
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I am always talking about marketing and trying to give you new ideas to help you market your business and increase your profits. So in honor of tips week, I’ll offer some more tips to help you devise a strategy...
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Using the right power words can make all the difference in the world, so when writing content for your website you need to be aware that some words are better than others. Some words are stronger than others and you...
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I am often encouraging you to think, step out of the box and become creative with your marketing plans and strategies for your business. Now I’m really going to ask you to stretch you faith with your creative marketing. I...
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Sep26
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Even though companies have other means to earn profits, customer retention resulting from customer satisfaction is the single most effective way a company can profitably grow. Company leaders must fully understand and believe that customer relations makes a difference to...
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In this demanding world of ever changing business, business owners and corporations alike must face the ultimate reality that profitable growth will characteristically come from two areas- retaining current customers you do business with and acquiring new customers. So to...
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Why should businesses welcome customer complaints? That’s not a trick or rhetorical question; it is instead a question that all businesses need to take a closer look at answering. Most complaining customers handle their complaints by angrily walking away, never...
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Customers complaining about your service or product are actually extensions of your research, testing and quality assurance departments according to an article in Business Know-how. These customers offer valuable information with their real-time feedback on what’s not working in your...
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Many times as business owners, we balk at complaining customers and fell to realize that the complaints from customers can help the business improve its sales by correcting the problem that caused the complaint in the first place, meeting the...
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Sep25
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To take your business to the next level, the ability to compose clear and organized written communication is essential. Develop, understand and know your business style and write according to that style. Some things to consider is to develop ideas...
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When establishing your online presence, designing your website is very important to your online image just as much as your written message or content. Utilize your prior and present customer’s and client’s comments to incorporate information on your website to...
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Technology is forever changing in this age of information and to stay abreast of the advantages this new technology affords us, we have to continuously educate ourselves on the latest developments to gain an edge in our business. You must...
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If your business has not taken the leap onto the information highway and its limitless possibilities of giving and receiving information, you may be cheating yourself out of success that would not be available offline. Here are some relevant thoughts...
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Endeavoring to effectively communicate in any business is an absolute necessity if you want to increase the success of your online and offline business. Communication on the Web has become a mainstream for communicating, marketing and advertising products and services...
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Sep24
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Some Internet entrepreneurs has reported that they have tested the use of “because” in their advertising copy and found it worked. The word “because” helps because it pushes the reader to make a connection between an action and a consequence...
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If you haven’t heard this one, using the word “Because” provides context and context provides a framework for specific communication. An example would be, “Please review this contract before we mail it out, because a mistake could cost us thousands...
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So the words “Uh” and “Um” and “You know” are now perfectly acceptable to use because they all signal certain useful meanings to the other person you’re speaking to. “I mean” has also been added to this new layer of...
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In professional speech we were taught not to use certain words because they signified our inability to communicate effectively, but turns out all of that has changed. In addition to not using words like “Uh” and “Um”, “You know” was...
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My formal background is in Radio/Television Communications and when I was training to become a broadcaster, we were taught to eliminate words or should I say sounds that meant nothing and sound bad. The words or sounds like “Uh” and...
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Sep23
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If you are the person on the front desk and you are the first impression of your company or organization, you should not; I repeat should not eat at your desk. That is not good manners and you will not...
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Meeting colleagues or prospective clients for lunch is slightly different than business social gatherings. The atmosphere is not as relaxed or casual and the stakes are slightly higher. This is a time when you want to make the best first...
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I think that everyone knows you begin eating after everyone has been served. I missed this next one. Breaking your bread into small pieces is proper etiquette and buttering only one or two bites at a time, place the butter...
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In the world of business today, there’s a proper way to do everything and if you want to take your business to the next level, you need to know how to operate effectively mastering every skill you can, business dining...
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Bet you didn’t know there was such a thing as napkin etiquette. I wondered if people really pay attention to a small detail like placing your napkin in the right place at the appropriate time. But apparently it can be...
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Sep22
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It may appear that there are more eating utensils than needed, but choosing the correct silverware is easy. Becoming familiar with a formal table setting will put you at ease and keep you from focusing on whether or...
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Knowing how to conduct yourself in today’s business world is essential when entertaining or being entertained. You must know the proper etiquette from when, what and how to order, what utensils to use and how to use them in addition...
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Many business transactions are made at the dining table as well as lasting business relationships are born. Therefore it is essential for today’s businessman and professionals to know the do’s and don’ts of business dining. Dining out for business purposes...
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Communication is important when you are dealing with people period and it becomes paramount when you have to get a problem resolved. Having spent 21/2 hours on the phone with Dell cost me time and money. I have no way...
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I have spent two and a half (21/2) hours on the phone with Dell customer service. I finally got a partial resolution to my problem. The first technical support person hung up on me after an hour. In the middle...
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Sep21
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As written in previous posts, the office party is an extension of your job and of the office. ‘Office Parties are Business Functions.’ So if you do not like socializing and don’t feel comfortable in social event environments, consider the...
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Whether you like or dislike going to office parties is irrelevant because this is a function that everyone should attend unless an emergency or illness keeps them from attending. Remember, the office party is an extension of your job and...
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You can either use the office party to advance your career or sabotage it. Capitalize on the opportunity to demonstrate your ability to deal with business situations of a social nature, a requirement for upper level management. Usually senior executives...
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Office parties should be viewed as an extension of the office; it’s considered a business function and should not be mistaken for anything other than that. More times than not, employees mistakenly take the opportunity to become too familiar with...
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Contrary to popular belief, the office party is not the place to finally let your hair down and let it all hang out. There is basic party etiquette to adhere to because the office party is still more about office...
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Sep20
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In a recent post, ‘There’s More to Business Meeting Seating than Meets the Eye,’ I gave a run down of some business seating arrangements that I ran across in an article. I admitted that I had not considered that so...
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I conducted a workshop on last evening where I decided to put the language of business seating arrangements to the test. Before the participants entered the room, I strategically arranged the chairs around the table. In my post, ‘What’s A...
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If you are in a networking environment or a social environment, I would like to give you some tips on topics of small talk or conversations to avoid. Because new technology and the ability to conduct business worldwide, there are...
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As in any business environment, exercising basic business etiquette is the key to making for a productive workspace. One thing to keep in mind is respecting the other person’s workspace because you’re sharing the same space. Respect will go a...
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When sharing a small space or cubicle with a co-worker it can make for a rocky, to say the least, working relationship if you don’t implement certain etiquette protocols. Doing what you can to maintain peace and harmony can make...
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Sep19
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Okay, I have been talking about the language of seating in business meetings, obviously there’s more communication going on than we are aware of. And last by not least, there is the autonomous position. This position is across the table...
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There’s a language that speaks loud and clear when arranging seating for business meetings. When I came across this article, I was surprised and I wondered how many professionals really applied this particular etiquette when it came to the seating...
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A power position is apparently the position in the center of a rectangle table and is facing the door. I would imagine that the power comes from seeing who is coming and going in and out of the meeting. I...
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Remember when I told you about leveraging in creative marketing, well here’s a prime example of what I meant. My colleague Dr. Taffy is the author of our own MortgageVox. She received an invitation to be added to someone’s blogroll...
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Yes Virginia , according to Business Etiquette Expert Lillian D. Biorseth, there is a language of seating in business seating arrangements. She contends that where you seat people can affect the outcome of a communication meeting. I must admit that...
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Sep18
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One of the things I like about e-cards is the nice surprise when you open your e-mail. There are sites all over the internet where you can get free downloads of greeting cards of all occasions. However, I...
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If you recall, I told you that I hate it when someone misspells or mispronounces my name. What it says to me is that you don’t respect our introduction enough to spell or pronounce my name correctly. If you’re unsure...
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Sending business greeting cards is a well-meaning gesture, so by using proper etiquette, you are sure to impress and not offend. Take this opportunity to say thank you for doing business with me and I value your business and our...
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If you didn’t know, yes there is proper etiquette for sending greeting cards to business associates, clients, customers and co-workers alike. Although it make get a little tricky when sending holiday greeting cards to co-workers. Since it’s getting close to...
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In keeping with our business etiquette, I will address business cards. With all business, and business cards included, you should always aim to present your company and yourself the best you can. You can use your discretion as when to...
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Sep17
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There is an old saying, “you can draw more flies with honey than with vinegar.” Having and maintaining an attitude of being sweet and kind is the only way to go. I know that we are in a fast paced...
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When I read that ‘N’ in cranky customer stood for noodle as in use your brain to think, I laughed hilariously! I had not heard that since I was a little girl. My grandmother used to tell us not to...
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I think that if someone is going to hang out a shingle that says ‘open for business’ they should at least be prepared to do business. One of the most important things I think should be considered is hiring the...
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Right about now, I guess you can say that I’m a ‘cranky customer’ who’s trying hard to not become crankier. So the “R” in cranky means take responsibility for getting the job done right. After a long search and research,...
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I just read in a recent article by Anne M. Obarski, ‘Your Customers are Cranky! 6 Proven Ways to Fix Their Frowns!’ that “the latest results from the University of Michigan’s American Customer Satisfaction Index show a continuing decline in...
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Sep16
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How would you feel if you were meeting a very important business client and shortly after your introduction, the person turns to you and says, I’m sorry what was your name again. You would probably think (to yourself of course),...
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Having come from a military background, a handshake made all the difference in the world, literally. I have traveled over the world, met dignitaries and heads of state and believe me when I say that the way you shake someone...
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As a little girl growing up in the south, my grandmother would always tell me to look them in the eyes. Well, the them turned out to be everyone. She would also say that you could tell what a person...
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It is always important to put your best foot forward in whatever you are doing. My philosophy has always been---if it’s worth your time and effort to do something, then it’s also worth being or doing the best that you...
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As I revisit business etiquette, I will offer some tips on greeting business clients. A foundational truth to remember when doing business is to always be kind, courteous, positive and pleasant to everyone. This simple standard mode of operation will...
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Sep15
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When I was a retail manager, I remember we had secret shoppers to come in and shop our retail stores. Secret shoppers were pretty prevalent then, but they seem to be a thing of the past now. For those of...
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I don’t know if I have ever been a cranky customer, but I do recall being upset. So if someone came into your place of business okay, but now they are cranky, what do you suppose made them that way? ...
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I know that I’m constantly drilling customer service, customer service, customer service down your throat, but I have to impress upon business owners the importance of customer service training. Diane Corriette agrees that customer service is not the department you...
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Yesterday I posted a blog on ‘Cell Phone Etiquette’ and as I was thinking about cell phones, I immediately thought of business meetings and cell phones. Although cell phones can be great for business, they can also be bad for...
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I was so impressed with the Department of Veterans Affairs ability to-- first communicate, and secondly to follow-up, I decided to give a monthly ‘Ability to Effectively Communicate Award’ to a company that demonstrates their effective communication skills to include...
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Sep14
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While I am on the topic of phone etiquette, I cannot pass up the opportunity to discuss the proper business etiquette when using cell phones. Cell phones have made it possible for us to conduct business from anywhere, anytime and...
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So what is the proper business phone etiquette? For starters, once you answer the call, listen to the caller’s concern, don’t interrupt, by allowing them to finish speaking will help you to better assist them. Secondly, avoid at all cost...
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I don’t know about you, but I hate when I am in the middle of a phone call with a customer service rep or a receptionist and they have allowed me to voice most of my complaint or communication and...
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In today’s busy world of business, any edge you can gain will only add to your business success. Can you imagine the millions of business phone calls made every hour, every day? So practicing good business phone etiquette can promote...
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It may seem odd to think of using voice mail and effective in the same sentence, but voice mail is a means of communicating and exchanging information. The down side for me is when you play phone tag and there...
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Sep13
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I can recall several times trying to communicate with customer service persons and literally telling them that I was sorry that they were having a bad day. If you are a customer service rep, regardless of what you are dealing...
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When I was a radio host, one of the techniques I taught myself was to always smile when I was on air so as to project a certain tone going out over the airwaves. No one could see me, but...
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As much as your place of business, office and its environment gives a first impression of who you are as a business, so does that person that answers your phone. Potential customers, clients and people in general will see or...
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I have to refer back to my post on outsourcing, ‘Is Outsourcing Helping or Hindering Customer Service’? I received another comment concerning offshore customer service support. Someone from Finati- Your Outsourcing Partner wrote, “Finati, Inc is an outsourcing firm that...
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In my post, ‘Is Outsourcing Helping or Hindering Customer Service?’ I talked about outsourcing and the need for more and continued training in learning how to effectively communication with the company’s customers and clients. Again, I do not have a...
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Sep12
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When people call a place of business, the first person they talk to is the person that gives them their first perception or impression of your business and what their experience of doing business with your company will be like. ...
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In keeping with the theme of business etiquette and plain old good manners, I don’t understand why companies do not understand that good business etiquette should also be practiced in the department of customer service. I have never kept a...
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Companies should realize that customer service involves everyone in the business. Everyone from the front desk receptionist to the company CEO has the potential to affect your company’s bottom line by demonstrating poor customer service skills. In my research on...
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For some reason I keep having these unfortunate situations with customer service. (I think that I am really a nice understanding person, but effective communication is another pet peeve of mine) I shared with you my customer service dilemma with...
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I think that one of the rudest things you can do in business communications is not to respond in a timely manner and not responding period is out of the question. Good business letter etiquette requires that you respond promptly. ...
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Sep11
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Humor is something different to almost everyone, so be careful when using humor in any formal letters, even if the recipient is familiar. My suggestion would be to avoid humor in writing a formal business letter. My husband has such...
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Remaining formal in business writing until a relationship has been developed with the receiver of your letter is always the best policy. From my experience, the receiver of your letter will eventually reveal to you when your business relationship has...
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Okay, so you remembered to think before you wrote. Take into consideration who you letter is addressed to. Determine you style, content and structure by the how and why of your letter. This next consideration is a pet peeve of...
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In business writing you have to not only be able to express your ideas clearly, you must be able to employ etiquette that will reflect positively on you and your business. Remember, I talked about tone, well suggesting the right...
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Writing a business letter requires the same effective communication skills as with verbal communications. And building relationships based on courtesy and politeness is the major consideration with business people. Again, using business etiquette is a way to maximize your potential...
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Sep10
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In my blog, ‘Marketing Strategy: Engaging Interactivity,’ I talked about how engaging people interactively can lead to targeting your market. While checking out different headlines on AOL, I came across AOL Journals and an article where they are soliciting readers...
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Some businesses have strict policies where the use of work computers is concerned. For instance, where I worked, there was no monitoring of computers at our perspective workstations, but, I was way to busy to even surf the web or...
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College recruiters have found that internet marketing online has become an essential strategy for them. A survey by PEW Internet Research revealed that under half of the 133 million people surveyed said that the Internet played a major...
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If you didn’t know, the long time Marshall Field’s, a historic Chicago department store lost its infamous name and became Macy’s. Macy’s is a famous New York department store and has been seeking a way to win over the Chicago...
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No, I don’t own stock in Williams and Williams, nor had I heard of them until my colleague wrote about them in her blog. She writes the Mortgagevox blog for KnowMoreMedia.com. If you recall in my marketing strategies blogs, ‘Strategic Marketing—Perfect...
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Sep 9
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Netiquette is Network Etiquette and should be considered the same as business etiquette only online. One of the ways I identify business e-mails is from the subject field. I delete spam e-mails by what is listed as the subject. ...
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As with closing any sales deal, just as follow-up is important, a prompt response to e-mail says a lot about how you may conduct your business. Not responding punctually to incoming business e-mail can leave a notion that you...
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Let’s discuss what the proper netiquette is for communicating online with e-mail and learning the basic skills needed to conduct business effectively using e-mail. Remember, first and foremost you want to ensure the most professional perception you can with any...
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There is so much technology available to us to do our business more efficiently and productively that it is easy for onliners to abuse this privilege. It is important for onliners to understand how to use technology properly and ensure...
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Manners are something we all should strive to practice in our everyday life and there is no difference in the world of technology. E-mail has become such a huge part of life as much in business as it is in...
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Sep 8
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Now I would not be me if I did not inform Best Buy’s corporate office of the kind of service that customers are getting from their management and employees in the field. I’m curious as to what they think or...
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Well today I have hopefully had my final visit from (Double Agent) Al-bataa of the Geek Squad. For those of you who don’t remember, the Geek Squad was setting up a wireless network in my home and when Double Agent...
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When office jerks are office jerks, they dislike being that person probably more than you do, but they don’t know how to be an okay guy. Jerks usually like to make the people around them feel insecure, bullied or even...
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When people are classified as office jerks, I believe that their behavior is just a camouflage for some deeper problems that exist, but not being dealt with. I think that jerks are very rude and inconsiderate and deserve to suffer...
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I don’t know about you, but I hate obnoxious people. Most people call the office wise guys jerks, but I think they are obnoxious. I also think they are repugnant, miserable unhappy people and their behavior is a camouflage for...
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Sep 7
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Pinger is a service that lets you send instant voice messages to mobile phones. It is currently available only for North American mobile providers, but you can still send and receive messages from Pinger web interface, even if you don’t...
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You know even though I am taking the long route to becoming a techie, I find that most people are on the fast track. I think everyone does text messaging but me. I am ashamed to say that I have...
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Windows Vista Release Candidate 1 is an early release of the upcoming Microsoft operating system which is scheduled to be released in early 2007. In an effort to get all the remaining development kinks, this beta release has been distributed...
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My how have times changed? New technology has taken doing business in the world literally around the world in record time. Businesses that have not taken advantage of moving into this world of new technology can be costing themselves more than...
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Okay, here’s a web communications service called Instantstream that provides a system which has audio and video features. This system is “Streamphone”. Again, I am ashamed to say that I have never given a PowerPoint presentation, but this system has...
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Sep 6
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Employees that suffer a lack of support when still grieving from their employers can experience deep hurt and continued pain for years to come. Having an insensitive employer or co-worker can add insult to injury. Co-workers should be given the...
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The loss of a loved one is one of the most trying times of our lives, so how we are treated at that particular time as employees is essential to moving on with our life. Employees should be able to...
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When I worked in a traditional work environment, I recall that one of my colleagues’ wife died and it was a sudden tragedy. She was fine and in good health, but suddenly over a weekend she had a fatal asthma...
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My daughter frequently reads my blog and yesterday she asked me a question about the proper protocol for dealing with personal tragedies, hardships and death in the workplace. I have to admit that I had not really thought much about...
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Everyone knows about my Best Buy saga and how they are really missing it in the customer service department. Well it continues. I had to go back to the store yesterday to take my tower in---again!! I was trying to...
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Sep 5
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Here is the latest on my situation with Best Buy’s customer service. I told you about my shopping spree to Best Buy and how wonderful Brandon, our sales representative was, well, the Geek Squad spoiled all of that. I was...
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Eating lunch at your desk may save you a few bucks, but in this face paced competitive business in today’s world, it could very well cost you a couple of rungs in your ladder of success. Eating out for me...
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I never really experienced the hat being passed around the office when I worked in a traditional work environment, but my husband on the other hand was giving it seems every time payday rolled around. It was always a birthday,...
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My daughter and I often laugh about how people interpret rules and guidelines differently in the workplace. One of her famous lines is, “If I can touch you, you’re to close, back up and give me three (3) feet”. It’s...
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Since we’re on the subject of business etiquette, I could not pass up the opportunity to talk about office etiquette. What is the proper etiquette for flirting in the workplace? Depending upon your definition of flirting, it can mean different...
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Sep 4
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If conflict is between co-workers, usually by bringing the workers together themselves to resolve the situation without management is most effective. Co-workers communicating together on a regular basis in an open forum can be just as effective because it allows...
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Conflict we all know is inevitable, but it can be a good thing in the workplace. A key point to remember is to stop it as quickly as possible before things get out of control. Conflict is really normal and...
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How do you keep from butting heads with your boss who seems to have it out for you? First, there could be numerous reasons why you just can’t seem to get along with your boss. You may be very talented,...
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I never really experienced the hat being passed around the office when I worked in a traditional work environment, but my husband on the other hand was giving it seems every time payday rolled around. It was always a birthday,...
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Workplace conflict is of course inevitable in any organization, however when conflict arises between manager and subordinate, it can make for a very uncomfortable, negative and sometimes hostile work environment. I remember when I was working in corporate and I...
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I received a comment from Diane Corriette on my blog ‘Steps to Resolving Conflict in the Workplace’ and this is what she said, “Coaching people so that they identify their own behaviour can help too and is more empowering. When...
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Sep 3
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Once solutions for conflict resolutions have been agreed upon and requested to be approved as part of the standard operating procedures for your organization, the follow-up becomes an important part of the solution also. This may also be a great...
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Engaging everyone concerned in finding a solution to a conflict in the workplace is one way of avoiding a repeat of this same problem. Having gotten suggestions for solutions from the people directly affected by the problem, start narrowing the...
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When there is a problem in the workplace, seek a way to approach finding a solution to solve the problem without putting the person that is the problem or that created the problem on the defensive. Similarly to marketing, analyzing...
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Identifying and defining the problem is the first step in resolving conflict. As I said earlier, don’t be vague, be specific. The more specific you are the easier it will be to find a solution to the problem. For instance,...
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No matter how hard we try or careful we are in avoiding conflict in the workplace, it is inevitable it will happen sooner or later. The question arises, how do we handle it? One sure way of handling conflict is...
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Sep 2
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Revisiting business etiquette, I’ll discuss informal business meetings which may or may not take place in the workplace or in a traditional office setting. However, it’s considered an atmosphere where professionalism and business etiquette are still expected and required. Even...
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Remember, being considerate, using good manners and politeness is always a must in business etiquette. When conducting formal business meetings, these basic rules apply as most formal meetings are usually conducted by management. Always preparing for the meeting in advance,...
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In a recent blog titled “Business Meetings with Manners,” I talked of how exemplifying business etiquette can mean increasing business by presenting yourself and your organization in the best way possible; I believe that also applies to being appropriately dressed...
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Just like manners matter in business etiquette, so does dressing for success. I compiled some information that will help you dress for success and make your best first impression and of the organization you represent. First and foremost, always dress...
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One of the things I realized early in my career was not to become a respecter of persons. What do I mean by that? It means that I didn’t treat the janitor and different than I treated the general manager,...
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Sep 1
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Exercising business etiquette is a means of increasing your business possibilities by presenting yourself and your organization in a favorable way. As I will visit and re-visit business etiquette in every phase of business communications, I believe starting with implementing...
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You might ask, what in the world does mom have to do with anything. Well, the answer is everything where your manners are concerned and the manners that mom taught are the same basic rules and guidelines that govern professional...
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Organizations should set up ongoing training in areas that would define the goals of effective intra communication. Some ideas to accomplish this training would be to have participants participate in practical realistic situations. Provide an environment of learning and application,...
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To be productive in any environment, I believe the first order of business is developing the ability to communicate on every level with anyone. Everyone involved must be continuously trained on an ongoing basis on how to build skills, abilities...
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I have done quite a bit of talk about different marketing strategies and hopefully I have helped you tap into your creative side and encouraged you to use different strategies that maybe you had not considered. In my blog titled,...
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