Accenture, a New York-based management consulting firm released a survey earlier this month that found of more than 1,000 respondents to an online poll in May, 46% said poor service had turned them off of at least one business this year. Despite all the new service-friendly technologies, nearly half of consumers were driven away from retailers, banks and other businesses by terrible customer service. Topping the list of worst customer service culprits were retailers, next Internet service providers, banks, home and cell phone companies (from experience, phone companies top my list), and cable and satellite television companies. Utility companies, life insurance firms, airlines, and hotels were cited the least culprits.
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