A discussion about business and marketing communications (or marcom).

In a press release released before the anniversary of Hurricane Katrina, the Insurance Information Institute Reports in a survey that homeowners’ claims settlements from private insurers estimated at nearly $15.5 billion to date found a high level of customer satisfaction. A settlement means that the policyholder and the insurance company have agreed on the extent of the covered damage and the likely cost of repair.  The report stated that 99 percent of 305,000 claims from damaged vehicles totaling $2 billion have been settled in Louisiana and Mississippi .  An executive vice president and chief economist of the I.I.I. stated, “As the first anniversary of Hurricane Katrina approaches, nearly all homeowners and vehicle claims have been settled in Louisiana and Mississippi and nine of ten policyholders have expressed a high level of satisfaction with their insurance company,” he went on to add, “The billions of dollars in claims settlements are playing a key role in the recovery of the Gulf Coast.”  Customer service is customer service even in times of disaster.