A discussion about business and marketing communications (or marcom).

I’m preparing to conduct a seminar on the topic of; yes you guessed it, Mastering the art of Effective Communications.   At this writing, I have to implement some of the principles I teach in my own business.  This is the situation.  I recently changed phone companies and a transfer that was suppose to take 20 days have turned into 46 days.  The phone number and the service was to be handled by the new and old companies, but because the transfer was not completed, along with fact that I’m now being charged 2 phone bills, I took it upon myself to intervene and get the job done.  The problem was, neither company was communicating with each other to complete the transfer.  I tried to bridge the communication gap, but to no avail.  I don’t know why I was so surprised after I recovered from my frustration with both companies.  People we must work on our communication skills and at least learn to communicate, if not effectively.