« Press Release Boasts High Level of Customer Satisfaction | Main | Failure to Follow-up Overshadows Good Customer Service »

Aug29
Marketing Strategy: The Importance of Follow-up

Okay I excitedly shared with you my wonderful customer service experience I had with Best Buy.  But I regret to share with you my nightmarish day I had with them today.  Let me explain, on this past weekend not only did I spend big bucks with them on products, I also paid for them to set up my home network.  Well, the Geek Squad came to set up two (2) operating desktop computers and when he left, I had one (1) operating system.  He said, “Sorry you need to get a new computer, your hard drive is shot, for an additional $199 we can install a new hard drive.”  The excellent customer service I received earlier was overshadowed by this horrible follow-up.  Businesses large and small must realize the importance of follow-up. Customer service is even more important in the end than in the beginning of the shopping experience.      

 


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Press Release Boasts High Level of Customer Satisfaction | Main | Failure to Follow-up Overshadows Good Customer Service »

Advertise

Advertise Here

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



BestBizCom is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb