A discussion about business and marketing communications (or marcom).

I would not be me if I did not share my most recent experience with you.  You guessed it---customer service again.  I thought I was going to be proven wrong that customer service was a lost art, but not.  Some of you may remember I told you I was updating my PC system.  Okay, I ordered my system through Dell.  The order was taken, but when I received my confirmation email, it had someone else’s name on it as the customer, wrong order number and the order was not mine.   This call wasn’t an outsourced customer service call, she was located in Seattle ! There was no language barrier, we both spoke English!!!  Remember, exclamation points means that I’m yelling!!!