After a horrible experience with the Geek Squad from Best Buy, I am left with one of the two computers I started with before he came. My second desktop was only three (3) years old. This is where the nightmarish day continues. I called the store to speak with the manager, gets the runaround, never talks to her, given a number to call where no one could help me other than direct me back to the store manage Taci, who I never got a chance to talk to. So I went to the store. By the way I asked Taci for her last name so that I could write to Best Buy’s corporate office and she said quote, “I never give anyone my last name.” I was treated as if I was villain here and like I did something wrong. What kind of customer service is that for a manager? I think that Taci representing Best Buy’s management really gave a poor representation. If this is the way this corporation trains its managers to handle customer service, they need to go back to the training table. In their defense, after I asked for the corporate address, they suggested to make some wrongs right, but they couldn’t.
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